Returns and refunds

The right of withdrawal to purchase can be exercised without any penalty and without having to specify the reason, pursuant to art. 52 of Legislative Decree 206/2005 as amended by Legislative Decree 21/2014. The return can be exercised within 14 days of receipt of the goods.

It is carried out by sending an email, within fifteen days from receipt of the order, in which the willingness to make use of the right of withdrawal of one or more products is expressed (specify the order number and the name of the article), at: amministrazione@levoliere.com.

To exercise the withdrawal it is essential that the goods are intact, have not been worn and that the object has the original packaging, equipped with all the cards and any gifts. The refund will then be carried out only for the items made according to the instructions. If the return does not meet the listed conditions, the package will be returned back.

The return will be managed within 3-4 working days following the date of receipt of the goods returned to our warehouse. Within the same term, the outcome of the same (acceptance of the conditions of the products rendered or not, and the passage of the practice in accounting for reimbursement) will be communicated. The price paid at the time of order will be reimbursed within 15 days following the return of the goods. The refund takes place through recruitment on paper (if the payment with paper or PayPal account was chosen at the time of order) or through a bank transfer the case of previous payment with the same mode or with cash to the courier.

 

Regulation and procedure for returns or changes

Write an email amministrazione@levoliere.com Within two days from receipt of the order, describing the reasons that led you to the opening of the return procedure and specifying the number of your order, the name of the product (s) in question and, in the event of a change, the size Or the color you would like to replace.

You will receive within 2-3 working days, a return authorization number and the procedure to be made by email from our customer service

The shipping costs of the return are free, on Italian territory, for the first change carried out. If the customer wants to further avail of the right of withdrawal, the recounts of the package will be borne by him.

The shipping costs of the return are the exclusive load of the customer for all orders that do not include the Italian territory

If you have used any discounts at the time of purchase, the gratuitous expenses for sending the new product to replace is less.